Got a question for us or want to contact us?
Feel free to drop us an email at: firstname.lastname@example.org;
or message us via Facebook, Twitter or Instagram at your convenience;
we will reply you shortly and as fast as we can!
Frequently Asked Questions:
1. Are you really all vegan? What about the sugar?
Yes, we are, even our sugars are vegan. Being plant based vegans ourselves, we nitpick our ingredients to ensure they are all vegan and cruelty free. Our sugars are vegan and have not been filtered with bone char.
2. Is your packaging BPA-free?
Yes, all of our packaging are BPA and worry free.
3. How long do your products last? And how do they last without preservatives?
With the self-preserving properties in the ingredients we use and the elimination of water, our products have tested a shelf life of 1 year.
We recommend to use our products within 30 days of opening.
4. How do I store my products?
As our natural products are free of preservatives and synthetic chemicals, they do require slight care when using, as opposed to using regular skincare with preservatives. Always use clean hands or a spoon when scooping the product, and avoid introducing water and moisture to the product.
Introducing water to the products will provide a suitable environment for bacteria to grow and thrive. And we certainly don't want that!
Ideally, our products are best stored in a cool, dry area. If that is not possible, our scrub bottles are air tight when screwed on tightly, and is able to be stored in the bathroom if needed.
7. How do I use my body scrubs?
Our body scrubs require a little bit of water.
In the shower, place a spoonful of body scrub in your palms and add a splash of water. Mix in your hands until it is creamy in texture and luxurious to scrub. Scrub and leave on for 2 to 5 minutes for best results. Shower as per normal and towel dry.
Our body scrubs leave your beautifully moisturised after, so you don't need to apply any lotions or cream!
8. Are you coming out with this _____ product? I would love to have an all natural version of it!
We are consistently adding more everyday products in our line. If you would like to see a natural version of a specific product, feel free to let me know of your requests! Email us at email@example.com or contact us on any of our social media pages. We love to hear your thoughts!
9. Can my young daughter/son use your lip tints/balms?
Our lip tints and balms are made of all natural ingredients, so you don't have to worry about them eating it. They don't contain any petroleum or any other nasty chemicals. You can feel very safe with our products.
10. Do you have a brick and mortar shop? Where can I try out your products?
We retail at Tang VivoCity, Isetan Scotts Singapore and at Naiise outlets. You can drop by to try out; see, smell and touch the full range of our products there! We also have pop-up stores and events every week or so. Follow us on Instagram or Facebook to be kept in the loop!
You can find out more on our stockists here.
SHIPPING & PAYMENT METHODS
1. What are the methods of delivery for Singapore orders?
We use Singpost Smartpac registered mailbox delivery as a basic service for local orders. Orders are posted out twice weekly. However, as our products are made in small batches, there sometimes (rarely!) may be delays in posting out products.
2. Do you accept iBanking / ATM / interbank transfers for Singapore/Malaysian orders?
Yes, we accept all of the above! Simply check out using the Bank Deposit method.
Please make the transfer out within 24 hours upon ordering and revert back to the confirmation email with the transaction number and details.
Have any other questions we didn't answer?
Just pop us an email! firstname.lastname@example.org, we don't bite!