Got a question for us or want to contact us?

For order related questions:
celine@hmheroes.com

For all other questions:
heythere@hmheroes.com;

or message us via FacebookTwitter or Instagram!

  

Frequently Asked Questions:

PRODUCTS

1. Are you really all vegan? 

Yes, we are. We are PETA Cruelty Free and Vegan, this means that we do not use any animal or animal by products in our ingredients and we do not test on animals. Instead of using animal derived ingredients, we use nourishing natural botanical oils and derived ingredients.

2. Is your packaging BPA-free?

Yes, all of our packaging are BPA and worry free.

3. How long do your products last? And how do they last without preservatives?

With the self-preserving properties in the ingredients we use and the elimination of water, our products have tested a shelf life of one to one and half years. 

We recommend to use our products within 60 days of opening for maximum freshness.

 

4. How do I store my products?

As our natural products are free of preservatives, they do require slight care when using. Always use clean hands or a spoon when scooping the product, and avoid introducing water and moisture to the product. 

Introducing water to the products will provide a suitable environment for bacteria to grow and thrive.  And we certainly don't want that!

Ideally, our products are best stored in a cool, dry area. If that is not possible, our scrub bottles are air tight when screwed on tightly, and is able to be stored in the bathroom if needed.


7. How do I use my body scrubs?

Our body scrubs require a little bit of water.

In the shower, place a spoonful of body scrub in your palms and add a splash of water. Mix in your hands until it is creamy in texture and luxurious to scrub. Scrub and leave on for 2 to 5 minutes for best results. Shower as per normal and towel dry.

Our body scrubs leave your beautifully moisturised after, so you don't need to apply any lotions or cream!

8. Are you coming out with this _____ product? I would love to have an all natural version of it!

We are consistently adding more everyday products in our line. If you would like to see a natural version of a specific product, feel free to let me know of your requests! Email us at heythere@hmheroes.com or contact us on any of our social media pages. We love to hear your thoughts!

 

10. Where can I try out your products?

We retail at Robinsons Heeren, Isetan Scotts Singapore and at selected Naiise outlets. You can drop by to try out; see, smell and touch the full range of our products there! We also have pop-up stores and events every now and then. Follow us on Instagram or Facebook to be kept in the loop!

 You can find out more on our stockists here.

 

SHIPPING & PAYMENT METHODS

 

1. What are the methods of delivery for Singapore orders?

We use Singpost Smartpac registered mailbox delivery as a basic service for local orders. Orders are posted out thrice weekly. However, as our products are made in small batches, there sometimes (rarely!) may be delays in posting out products.

2. Where are your orders shipped from?

We do have six warehouses; the US, the UK, Australia, Japan, Malaysia and Singapore. You may receive the order from our different shipping partners according to where you live. It all depends on the distance you live from the closest warehouse.

Have any other questions we didn't answer? 
Just pop us an email! heythere@hmheroes.com, we don't bite!