To all Beauty Warriors,
We hope everyone is safe during this trying time. In light of the current developments around COVID-19, we wanted to take a moment and share the steps we’re taking to keep our community as safe as possible.
While our retail spaces are closed during this circuit breaker, our small team have all been working from home, all with full pay. We realise this is a privilege that not everyone is provided, and plan to do our part at social distancing and flattening the curve. Our online store remains open at this time, and our fulfilment staff in Singapore and Malaysia are following recommendations from the WHO to ensure the safety of our staff and yours.
Thank you for those of you who messaged to check in on us, providing us words of encouragement during this time. And thank you all for supporting us - just you reading this, liking our photos on Instagram, sharing your reviews or purchasing something to support the local community. Our hearts of so full of love and we are so grateful. Thank you.
In the meantime, we hope to provide some positivity and comfort through our social channels as we brave through this new and changing reality. Know that it is okay to feel uncertain, unproductive or anxious during this time. Know that it will be okay and you will be okay. Feel free to reach out - let us know how we can support you through this or if you have any questions or concerns. We’re here for you! Let’s stay safe and connected, and don’t forget to practise self love.
With much love,
Lynsey, Bella, Caijin & the Handmade Heroes Team
Are you still shipping out orders?
We are still fulfilling and shipping orders locally. Our fulfilment is carried out by a single staff from home, in Singapore and Malaysia, and taking the necessary precautions to ensure the safety and health of our works. All orders are still scheduled to arrive within our usual arrival times but we will be sure to keep our community updated if this changes.
What extra steps are you taking with your production?
Since 20th March, we have closed our production partially. We have implemented a strict protocol for all employees coming and leaving work. Temperature checks are being performed to ensure the safety and health of other workers, masks and sanitisers are provided to each employee to provide protection during working hours and traveling from work and common areas are being disinfected routinely throughout the day as per protocols.